AirPods Pro 2: Noise cancellation does not work (solution)

The AirPods Pro 2 are known for their excellent active noise cancellation (ANC), which effectively minimizes disruptive ambient noise. But what if this feature suddenly no longer works as usual? In this article, we show you what the possible causes are and how you can restore the feature with a few simple steps. 

Causes: Why is the AirPods Pro 2 noise cancellation not working? 

There are several possible reasons why the active noise cancellation on the AirPods Pro 2 is not working as expected:

1. Dirt and debris on the microphones and speakers: If the microphone or speaker openings of the AirPods are blocked by dust, earwax, or other contaminants, this can affect the effectiveness of noise cancellation.
   
   
2. Incorrect fit of the AirPods in the ear: A good seal is crucial for noise cancellation. If the AirPods do not fit properly, outside noise can get in, making the ANC function less effective.
   
   
3. Software issues or outdated firmware: Outdated firmware or software errors can cause the noise cancellation to stop working properly. An update could fix this problem.
   
   
4. Disruptive environmental influences: Certain noises, such as wind noise or high-frequency tones, can overwhelm the performance of noise cancellation, as it is optimized for uniform, constant background noise.
   
   
5. Defective hardware: In rare cases, the AirPods may be physically damaged, for example due to drops or wear and tear. This could cause microphones or other components of the ANC function to no longer work properly.
   
   
6. Incorrect settings or accidental changes: If Transparency mode is enabled or the ANC function has been manually turned off, noise cancellation will not work. It can help to check the settings again.

Solution: This is what you can do if the AirPods Pro 2 noise cancellation is not working

If noise cancellation no longer works as usual, you can take the following steps to fix the problem. Start with the basic steps and work your way up to more advanced solutions.

1. Enable noise cancellation

Sometimes noise cancellation is accidentally turned off. To make sure it is on, check the following steps:

1. Press and hold the Force Sensor on one of the AirPods until an acoustic signal confirms the switch to ANC mode.
   
   
2. Alternatively, open Settings on your iPhone:
• Go to Bluetooth.
• Tap the “i” icon next to your AirPods.
• Select noise cancellation from the options.

Note: Make sure Transparency mode is turned off, as it lets in outside noise.

2. Restart device

Restarting the iPhone or device your AirPods are connected to can fix minor connection issues:

1. Turn off your iPhone or iPad completely.
2. Wait a few seconds and turn it back on.
3. Reconnect the AirPods via Bluetooth.

This can often fix software issues that affect noise cancellation.

3. Reset AirPods

Resetting the AirPods often resolves software issues that may affect noise cancellation. Here’s how to reset the AirPods Pro 2:

1. Note: If the AirPods Pro 2 are linked to an Apple ID, they must first be removed from it. To do this, go to Settings > Apple ID > Find My and remove the AirPods from your account. Without this step, the AirPods cannot be successfully reset.
   
   
2. Put AirPods Pro 2 in the charging case: Place the AirPods in the charging case and leave the lid open. Make sure the AirPods are sufficiently charged so you can carry out the reset process.
   
   
3. Press and hold the Setup button: Press and hold the Setup button on the back of the charging case for about 10–15 seconds. Watch the LED indicator on the front of the case: the LED will start flashing amber and then white. This signals that the reset is complete.
   
   
4. Close the lid and open it again: Close the lid of the charging case and open it again to complete the reset process.
   
   
5. Re-pair AirPods: Connect the AirPods Pro 2 to your device like you did the first time you used them: Open the lid of the charging case near your iPhone or iPad. A pop-up window should appear. Follow the on-screen instructions to connect them.

You can find an even more detailed guide to resetting AirPods here. 

4. Update firmware

Outdated firmware can cause the noise cancellation to not work properly. To update the AirPods to the latest version, proceed as follows:

1. Connect the AirPods to your iPhone or another Apple device.
2. Place the AirPods in the charging case and make sure they are charging.
3. Make sure your device is connected to Wi‑Fi.
4. The firmware will update automatically when the AirPods stay near a paired device.

Check the current firmware version in Settings under Bluetooth > [Your AirPods] > Info icon (i).

4. Check the fit and position of the AirPods

Noise cancellation only works effectively when the AirPods fit properly in your ears. A poor fit can allow outside noise to leak through. Proceed as follows:

1. Use the appropriate silicone tips that came with the AirPods.
2. Run the fit test in the AirPods settings:
• Open Settings on your iPhone.
• Go to Bluetooth and tap the “i” icon next to your AirPods.
• Select Fit Test and follow the instructions.

The test will show whether the seal is optimal.

5. Clean AirPods

Dust, dirt, or earwax can block the microphones or speakers of the AirPods and affect noise cancellation. Here’s how to clean the AirPods safely:

1. Use a soft, dry cloth to clean the surfaces.
2. For the speaker and microphone openings: Use a cotton swab or a soft brush.
3. Avoid water or harsh cleaning agents, as these can damage the electronics.

Regular cleaning helps ensure that the ANC function remains reliable. You can find even more detailed cleaning instructions here: 

• Clean AirPods
• Clean AirPods microphone

7. Pay attention to the noise environment

Active noise cancellation works best with steady, constant noises such as traffic noise or air conditioners. It is less effective with:

• Wind noise
• High-frequency, sudden noises

Test the function in an environment with steady background noise to assess its performance.

8. Contact Apple Support

If none of the measures help, there may be a hardware issue. Contact Apple Support or visit an Apple Store.

1. Book an appointment at the Apple Store via the Support app or Apple’s website.
2. Bring your AirPods, the serial number, and proof of purchase.

Apple can inspect the AirPods and, depending on the warranty or repair program, may replace them free of charge. If there is no warranty left, repair or replacement costs may apply, which can also be higher depending on the case.

9. Get a replacement

If your AirPods Pro 2 can no longer be repaired despite all efforts or replacement through Apple is too expensive, buying a replacement remains the last option. However, you do not necessarily have to buy a complete new set; you can also replace individual components specifically. 

What if noise cancellation does not work on just one AirPod Pro 2? 

If you only need to replace a single AirPod, buying from us is a practical and cost-effective option. While Apple exclusively sells complete sets, we give you the option to purchase individual AirPods specifically.

We buy original AirPods sets directly from the manufacturer, disassemble them, and sell the individual components such as left or right AirPods and charging cases separately. All parts are 100% original and come with a full warranty, so you don’t have to worry about quality or compatibility.

The best part: You save real money by buying only the part you need instead of purchasing a whole new set. This solution is not only cheaper, but also more sustainable. Here you can find the individual AirPods.

Prevention: How can you make sure the AirPods Pro 2 noise cancellation no longer causes problems in the future? 

To ensure that the noise cancellation of your AirPods Pro 2 works flawlessly in the long term, you can take the following measures:

1. Clean regularly: Gently clean the AirPods with a soft cloth and make sure the microphone and speaker openings stay free of dirt or debris.
2. Store properly: Always keep the AirPods in the charging case when you are not using them to protect them from damage and dirt.
3. Take care of the battery: Charge the AirPods regularly, but make sure not to overcharge them. A healthy battery ensures reliable noise cancellation. More battery care tips can be found here.

Frequently asked questions

Why is my noise cancellation no longer working?

Noise cancellation may no longer work because of dirt on the microphones, an incorrect fit, outdated firmware, or damaged hardware. Try resetting or cleaning the AirPods to fix the issue.

How do you turn on Noise Cancelling? 

Press and hold the Force Sensor on an AirPod until you hear an audible signal. Alternatively, you can manually activate the “Noise Cancellation” mode in the Bluetooth settings under your AirPods profile.

Is noise cancellation bad for your ears? 

No, active noise cancellation is harmless for your ears. It reduces distracting external noise without generating additional volume, which can even improve listening comfort.

Can you use Noise Cancelling without music too?

Yes, you can use noise cancellation without music as well. Simply activate ANC mode and keep the AirPods in your ears to minimize outside noise.

How can I tell whether my AirPod is broken? 

A defective AirPod often shows up as missing sound, reduced noise cancellation, or charging issues. Test the AirPod with another device or perform a reset. If the problem persists, contact Apple Support or replace your AirPod.