Frequently asked questions

Here you’ll find answers about shipping, authenticity, item condition and setting up your replacement part.

How long does shipping take?

The delivery time is shown in each offer. Unless stated otherwise there, our shipping policy normally gives 2–7 days within Germany and 2–17 days for EU deliveries. Preparing the shipment and delivery are separate steps.


How much does shipping cost?

Shipping within Germany is free. For all other EU countries, shipping costs vary by country and are shown exactly at checkout before payment.


Are the AirPods original?

Yes. At OneEarPod you get original Apple AirPods and charging cases. “Original” does not automatically mean “new”: the condition is shown for the selected product variant. Our authenticity guarantee explains what you can do if you have doubts about authenticity.


Do I get a warranty on my replacement?

Our authenticity and pairing guarantee is separate from an Apple manufacturer’s warranty. Any existing Apple coverage depends on the individual device. Check the details in the offer and contact us before buying if you have questions. Your statutory rights remain unaffected.

 

What is the difference between the item conditions?

  • Brand new: unused new goods.
  • Excellent: inspected return or refurbished item, disinfected, with no or barely visible signs of use.
  • Like new: refurbished, disinfected used item with minimal signs of use, such as fine scratches or a matt surface.
  • Good: refurbished, disinfected used item with clear signs of use, such as scuffs, discolouration or dents.

All condition grades are inspected and fully functional. Not every variant is available for every product. The condition selected when ordering is what counts. You’ll find the full definitions on our condition page.

 

How do you connect an AirPod to an existing set?

You’ll find detailed instructions here. The steps and time required differ by model. First check that the generation and variant match; a charging or waiting time may be needed before setup.


My new AirPod won’t connect – what can I do?

Try following the guide on our website step by step. If you still have problems, feel free to contact our customer support, who will help you as quickly as possible.

 

Which payment methods are available?

You can pay conveniently by credit card, PayPal or prepayment by bank transfer


How do I cancel my order?

If you want to cancel your order, please do so as soon as possible, as we get your order ready for shipping within 24 hours. If the parcel is already on its way, we’ll have to ask you to send it back.


How do returns work and are there any return shipping costs?

A 30-day withdrawal period applies. For a regular return, you bear the direct cost of returning the item. Details are in our return policy. For cases covered by our authenticity and pairing guarantee, we cover the return costs as described there.


Can I track my shipment?

As soon as your parcel has been shipped, we’ll email you your personal tracking number.


How can I request my invoice?

Your invoice is sent to you automatically by email after a few days. If it still hasn’t arrived, send us a short email and we’ll send it to you right away.

 

What should I do if my parcel is damaged or lost?

If your parcel arrives damaged or gets lost, please contact us immediately. Important: Please be sure to take photos of everything – of the outside of the parcel, the shipping label and the damaged contents. Also keep the packaging until the case has been resolved. We need these for the damage claim with the shipping carrier.


How can I contact you?

You can reach us at any time via the following contact options:

Email: service@oneearpod.com