AirPods or AirPods Pro won't connect? The solution

Your AirPods won't connect? That's annoying. But don't worry, the solution is usually not complicated. In this article, we'll talk about the most common causes and all relevant solutions. At the end of the article, we'll answer frequently asked questions. 

What can I do if AirPods or AirPods Pro no longer connect?

There are several things you can do now to get your AirPods to reconnect. After trying all of the following things, your AirPods should be able to reconnect to your device.

1. Update your devices: Make sure both your AirPods Pro and the device you're trying to connect them to have the latest software. Your AirPods firmware will usually update automatically.

2. Charge the AirPods Pro: Put your AirPods Pro in the charging case and make sure that the charging case itself is charged. Now wait about 20 minutes and then try again to see if the AirPods can now be connected.

3. Activate Bluetooth: Make sure Bluetooth is turned on on the device you want to connect your AirPods Pro to. To do this, go to Settings > Bluetooth.

4. Restart device: Sometimes the solution is simple and a restart fixes the problem. Restart your iPhone or iPad and then try connecting your AirPods to the device again. If your AirPods still don't work, go to point 4.

5. Reset AirPods or AirPods Pro: With a Resetting your AirPods the problem is often solved. This is how the reset works:

1. Place AirPods in the charging case and close the lid
2. Wait 30 seconds
3. Open the lid and put the AirPods in your ears
4. Select “Settings” and then “Bluetooth”. Alternatively, select “Settings” > [Your AirPods]. 
1. Do your AirPods appear? Then tap the "More info" button, then "Forget this device." Then tap the button to confirm. 
2. If your AirPods did not appear in the list, proceed with the following steps:
5. Place AirPods in the charging case. Leave the lid open.
6. Press and hold the setup button on the back of the charging case for approx. 15 - 20 seconds until the status indicator on the front of the case flashes yellow and then white. 
7. Now you can reconnect the AirPods. AirPods must be in the charging case and the lid must be open. Hold the charging case near the iPhone or iPad. Now follow the instructions on the device's screen.

If your AirPods are working again: congratulations and have fun using them!

However, if your AirPods still don't work, or if you can only connect a single AirPod, for example, read on. We'll now cover what you can do in these cases:  

Why does sometimes only one AirPod connect? 

Sometimes it can also happen that only one of the two AirPods connects .The reasons for this can be:

1. An empty battery
2. A disrupted Bluetooth connection
3. A defective AirPod 

1. An empty battery

It's important to consider each AirPod individually, as they both have their own battery. If you're only using a single AirPod (or using an AirPod as a microphone frequently), each battery will drain faster. It could be that a drained battery is the reason your AirPods aren't connecting.

Fortunately, you can easily check this by placing both AirPods in the previously fully charged charging case. Wait a few minutes for both batteries to charge. When you open the charging case again, you will see the battery level. Check whether both AirPods are now working properly again.

2. A faulty Bluetooth connection

There is a possibility that a disrupted Bluetooth connection is the reason why an AirPod cannot connect. To rule this out, it is easy to pair the headphones with the playback device again. To do this, follow these steps:

• Take both AirPods out of the charging case
• Briefly press the setup button on the back of the case 
• The case must be near the device to which the AirPods are to be connected. The lid should also be open 
• Once the connection is established, try to see if both AirPods connect again

What if my AirPods still won't connect? 

If your AirPods still won't connect, there's probably a defect. In this case, you can reorder AirPods.

If only one AirPod is not working, you can order a single left or right AirPod instead of a new AirPods bundle. The manufacturer does not sell individual AirPods, but here in our online shop you will find them.

We offer individual AirPods because we ourselves found it annoying that you have to buy a whole AirPods bundle when only one part is defective. By being able to buy individual AirPods, you are acting sustainably and can also save money.

Of course, we only sell original parts and therefore you get the manufacturer's guarantee to the extent you are used to. We buy complete bundles ourselves, disassemble them into their individual parts, check all parts for their functionality and then deliver them to our customers.  

Frequently Asked Questions

Why can't my iPhone find my AirPods? 

There can be several reasons why your iPhone cannot find your AirPods. Here's what you can do:

1. Update your iPhone to the latest version of iOS. 
2. Place both AirPods in the charging case and make sure they are charged
3. Enable Bluetooth under “Settings” > “Bluetooth”.
4. The AirPods should now be connected. Make sure they are selected as the audio device.If the AirPods appear in the device list but you cannot connect them, follow these steps: 
5. Close the lid, wait 15 - 30 seconds and open the lid again
6. Now hold down the setup button on the back of the charging case for about 10 seconds. The status indicator on the front of the charging case should now flash white. This means that a connection can now be established with the AirPods
7. Place the charging case with the AirPods inside and the covers open next to your iPhone.
8. Follow the steps on your iPhone screen 
9. The connection should now work. If not, reset your AirPods. If the connection still doesn't work, the AirPods may be defective.
   

What can you do if only one AirPod connects? 

There are several things you can do if only one AirPod connects:

1. Charge your AirPods. Both AirPods have their own battery. It's possible that the battery on just the left or right AirPod drained faster. After you've charged your AirPods, try again.
   
   
2. Make sure the Bluetooth connection is working properly. Sometimes it can be disrupted. Here's what you can do: Take both AirPods out of the charging case. Press and hold the setup button for a moment. Open the lid of the charging case and hold it next to the device you want to connect it to. Once the connection is established, test it again.
   
   
3. Restart your iPhone or iPad and try again.
   
   
4. If it still doesn't work, it makes sense to reorder the non-functioning AirPod. Here you can find individual originalApple AirPods , which is much cheaper than buying a set.
   

Here you can find more information on the topic: Only one AirPod connects, what to do?

How much does a single AirPod cost?

How much a single AirPod costs depends on the generation and model. You can find individual AirPods from us starting at €65 per AirPod.