AirPods or AirPods Pro loose contact? You can do this

Your AirPods or AirPods Pro have a loose connection? That's annoying. But there's no need to worry. In this article, we'll explain what you can do to fix the loose connection on your AirPods. At the end of the article, we'll answer frequently asked questions. 

Why do my AirPods / AirPods Pro have a loose connection? 5 causes and solutions 

A loose connection does not always have to affect the sound of your AirPods. It can also affect the charging process, the connection  or the general functionality of the AirPods, such as playback controls.  

Let's now look at the possible causes of loose connections on your AirPods. We offer you a practical and simple solution for each cause:   

1. Cause of loose connection AirPods: dirt

The tiny charging contacts on the AirPods and in the charging case can be affected by dust or dirt, which can lead to connection problems.

Solution: Cleaning the charging contacts

Make sure the charging contacts on the AirPods and in the charging case are clean and free of dirt. Use a soft cloth or cotton swab to do this.

Here you will find detailed instructions for Cleaning your AirPods . 

2. Cause of loose connection AirPods: cable break

The cable that charges the AirPods charging case may be damaged, especially if it has been excessively bent or stretched. 

For this reason, there may be problems or loose connections when charging the AirPods in the charging case. 

Solution: Replace the cable

Inspect the charging cable for possible damage. If you notice any signs of a broken cable, it may need to be replaced. 

Even if you don't see any signs: try a new cable. If the problem is with the cable, you can purchase a new charging cable . 

3. Cause of loose connection AirPods: Unknown

If the loose connection problem still persists, another “random” cause may be responsible for the problem. 

And how do you often solve a “random” or unknown problem? 

Solution: Reset AirPods 

Reset the AirPods by taking them out of the charging case, going to the back of the charging case and pressing the setup button until the LED indicator flashes white. Detailed instructions on how to Resetting your AirPods can be found here. 

4. Cause of loose connection AirPods: connection error 

A loose connection in AirPods can occur when the electrical connection between different components is unstable or interrupted. 

Often the connection works perfectly, but unfortunately not always. 

Solution: Restart AirPods

1. Navigate to the Bluetooth settings on your device
2. Disconnect the AirPods
3. Place the AirPods in the charging case
4. Open the lid and hold your iPhone (or the device you want to connect the AirPods to) near the charging case with Bluetooth activated
5. The setup animation will start and you can now reconnect the AirPods to your device

If needed: Detailed instructions on how to reset your AirPods can be found here .

5. Cause of loose connection AirPods: Defective hardware 

There is also the possibility that the AirPods or the charging case itself is defective. For example:

• Damage to the charging contacts
• Physical damage to the charging case
• Damage to Bluetooth chip or sensors 

Solution: Contact an authorized service provider

If hardware problems are suspected that are causing connection problems, it may be advisable to contact theApple Support or have your AirPods checked by an authorized service provider. Professional help is often required to properly diagnose and fix hardware problems.

How do I know if my AirPods are broken? 

If you have tried the solutions above and the loose connection on your AirPods is still not resolved, then they are probably defective. 

Here are the signs that your AirPods are broken, briefly summarized: 

• No sound or poor audio quality
• Loading problems persist
• Connection problems persist
• Very short battery life 

What breaks AirPods?

Several factors can contribute to AirPods becoming damaged and breaking. Here are some potential causes of AirPods damage:

• contact with water or moisture
• falling or falling
• Dirt and deposits in the charging contacts or speakers
• Excessive heat or cold
• Improper handling or bending of the charging case
• battery aging
• firmware problems
• Software problems on the connected device

Can AirPods be repaired? 

In certain situations, AirPods can still be repaired. But given the cost involved and the uncertainty of whether the AirPods can actually be repaired, you may want to reconsider. 

Even if your AirPods are still under warranty, repairs can be expensive. 

How long is the warranty on AirPods? 

The warranty for AirPods is typically limited to one year from the original date of purchase.This applies to both the AirPods themselves and the included charging case.

It is important to note that the warranty does not cover damage caused by improper handling, accidents or normal wear and tear. 

What to do if only one AirPod stops working? 

If only a single AirPod is defective, it obviously makes no sense to buy a complete AirPods bundle.

Unfortunately, the manufacturer only sells complete sets and not individual AirPods. In our online shop However, you can also purchase individual left or right AirPods. 

We buy the AirPods from the manufacturer and disassemble the bundles into their individual parts. Therefore, the individual AirPods that you can buy from us are originals and come with a guarantee. 

Frequently Asked Questions

Why does only one Airpod work?

If only one AirPod is working or one of the AirPods is not working properly, there are several possible causes for this problem. Here are the solution steps:

1. Cleaning the charging contacts 
2. Checking the Bluetooth connection 
3. Restarting the AirPods 
4. Perform software update 
5. Fully charge AirPods 
6. checking for physical damage

Can you take a shower with AirPods?

We do not recommend showering with your AirPods or exposing them to water. AirPods are not waterproof or sweatproof, and moisture can cause serious damage. Exposing them to water can affect the speakers, microphones, electronics, and other internal components. Have your AirPods come into contact with water or have you accidentally washed them in the washing machine? Please read this post how to rescue them quickly. 

Are my Airpods still under warranty? 

To determine if your AirPods are still under warranty, you can follow these steps: 

1. Original purchase receipt: Check the original sales receipt or receipt you received when you purchased your AirPods. It should show the date of purchase. 

2. Warranty check atApple : Visit the officialApple Support site and navigate to the page where you can check your warranty and repair coverage. Enter your AirPods serial number for warranty information.

3. Apple Contact support: If you have difficulty checking the warranty online, you can also use theApple Contact Support. They can help you check the warranty status of your AirPods.

The warranty for AirPods is typically one year from the original date of purchase.

Why is my right (or left) AirPod no longer charging? 

There are several possible reasons why a single AirPod (either the right or the left) stops charging.Here are some potential causes:

1. dirt or deposits
2. Faulty charging contacts
3. Other hardware defect

The following steps can solve the problem:

1. Cleaning AirPods
2. Restart AirPods 
3. update firmware 
4. Repair AirPods 
5. Reorder a single AirPod