FAQ

How long does shipping take?

As a rule, our products are ready for immediate delivery and therefore within 2-4 days of receiving your order.


How much are the shipping costs?

We ship free of charge within Germany. For all other countries within the EU the shipping costs vary depending on the country, which will be shown exactly during check-out before payment. 


Are the AirPods original?

We buy original sets from Apple, check the individual parts for function and then sell them as spare parts. Since the headphones were purchased in their original form, the manufacturer's warranty from Apple.

naturally applies

Do I have a guarantee on my replacement?

If you have decided on a new product, the usual manufacturer's warranty from Apple. 

applies

 

How to connect an AirPod to an existing set?

You can find detailed instructions here. You can connect your new AirPod to your existing set within 2 minutes.


My new AirPod won't connect, what can I do?

Try to follow the instructions on our homepage step by step. If you continue to have problems, please feel free to contact our customer support, who will be able to help you with your matter as quickly as possible.

 

What payment methods are there?

You can easily pay by credit card, PayPal or advance payment by bank transfer


How do I cancel my order?

If you would like to cancel your order, you must do so as quickly as possible as we will have your order ready for dispatch within 24 hours. If the package is already on its way, we have to ask you to return it. 


How do I return my order and if there are any return costs involved?

If you would like to return the product, you can send it back to us using any shipping provider of your choice at your own expense. 


What is the difference between the conditions new and used?

The condition new means that the item was simply taken out of the packaging and checked for functionality. A used item may show signs of wear. 


Can I track my shipment?

As soon as your shipment has been sent, you will receive your personal tracking number from us by email. 


How can I request my invoice?

Your invoice will be automatically sent to you by email after a few days. If you still haven't received it, send us a short email and we will send you the invoice immediately. 


How can I contact you?

You can reach us at any time using the following contact options:  

Email: service@oneearpod.com



100% ORIGINAL<tc>Apple</tc>

Trust in quality. With us you get the original AirPods from Apple, guaranteed. Be careful with platforms or dubious providers - this is often not the case. You are welcome to have the originality of the AirPods confirmed by a Apple store at any time. If you are not convinced, the return costs will be borne by us!

100% NEW & UNUSED

With us you will receive only new and never used AirPods, guaranteed. Our AirPods come from sealed original boxes. Unfortunately, many providers on the Internet sell "refurbished" AirPods as new - this is not only dubious, but also very unhygienic. If for any reason you are not satisfied that your shipment is completely new, the return shipping costs will be borne by us!

100% PAIRABLE

Our Apple replacement AirPods can be paired with your existing set, guaranteed. If you order the right generation of AirPods, the pairing will also work. To ensure successful pairing, we send instructions with every shipment and have provided a video. If the pairing does not work for any reason, then the return shipping costs will be borne by us!

OUR GUARANTEE

If for any reason you are not satisfied that the AirPods are original Apple , are new, or the AirPods do not pair, then you will receive
a full refund of your purchase.  We even cover the return shipping costs to our warehouse. Although we are confident that you will be 100% satisfied, you can make use of this guarantee at any time by contacting us via email (service@oneearpod.com). We will then take care of you immediately!